Delivery Information

Our Delivery Schedules and Charges

Please note:

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Tracking Your Order

Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent. 

Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.

Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.

When To Book An Electrician

Edit advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this will avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

Damaged Goods And Returns

In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form'. Our Customer Care Team will contact you to advise how we proceed.  You should expect to receive a response within three working days of your request.

On receipt of this form our Customer Care Team will send you details of how items can be returned to us via a Hermes Drop Off Store and should your return exceed the allowed Hermes dimensions our Customer Care Team can arrange a collection direct from your preferred location.

Please visit our Returns page for further information on how to request a replacement or return goods to us.

Further Help

If you have a query about the delivery of your order, please contact our Customer Services Team either by email:

Email: [email protected]

We’re open Monday – Friday, 9.00am - 5.00pm and would love to help you out with any questions you might have.